Warranty Guidelines
All ERRAYNIX products and accessories are covered under the section of manufacturer warranty. In case, you face any issues with your ERRAYNIX product, please contact us and we will be pleased to help you.
● The ERRAYNIX warranty is confined to the first purchaser of the ERRAYNIX products only and is non- transferable.
● The services related to warranty are limited to replacement or repair of the product and is at the own discretion of ERRAYNIX.
● Every BRAND-NEW ERRAYNIX PRODUCT purchased directly from one of our official selling channels is covered by a 6 months warranty.
● To claim 6 MONTHS of additional warranty, register the product within 10 days of purchase on the Errraynix official website (www.erraynix.com)
● The item can be replaced only once within the warranty period.
● Proof of purchase is required to be presented for availing warranty services.
● If the issue is not resolved over call or email, we will arrange to pick up the device from your address, for repair or replacement. In case of non- availability of reverse-pickup facility at your location, Erraynix will request
you to self-ship the product to our warehouse and share the tracking details with the Erraynix customer service team. Erraynix will not be responsible for any loss or damage during transit if you self-ship your product to us.
● Erraynix warranty coverage shall be limited only to provide rectifications and repairs of the reported concern. In case, a replacement is given, the replaced device will be in the equivalent condition only, in terms of looks and durability, with or without accessories and packaging.
● Erraynix shall not be covering any consequential or resulting liabilities, damages or loss to the property or life, injuries, or the loss of any kind of personal data as a result of any direct or indirect defects in our products.
● Erraynix shall not cover any liability or claim pertaining to any kind of rashes or skin allergy due to usage of our products nor will be able to provide any repairs or replacement for such issues.
● In case, the product is replaced within the warranty timeline and is sold-out, then an upgraded category of product of the same price range will be offered. The customer will not be eligible for a gift card or refund, and
warranty will continue as per previous product purchase date.
Erraynix Warranty is not applicable in any of the following cases:
● The products are not operated under the instructions given in the manual.
● Minor faults in the quality of a product which do not affect the product’s
value or technical condition.
● Sound characteristics (sound is a subjective matter and is not warranted)
● Faults resulting from improper use (e.g. mechanical damage, incorrect
operating voltage, improper use); the proper use conditions are – stated in the
user's manual
● Damages or defects caused by normal wear and tear (scratches, attritions,
abrasions etc.), extreme temperature or humidity
● Faults resulting from accidental or intended damage
● Any modification of Erraynix products made by you or a third party
● Product loss
● Cosmetic damage
● Damage due to acts of nature or God. For example; lightning strikes, and the
like
● Accidents
● Misuse
● Abuse
● Negligence
● Commercial use
● Battery ( In-built )
● In-Built Microphone
